Posts tagged marketing consulting
Warren Ellish, President & CEO of Ellish Marketing Group and Senior Lecturer at Cornell University’s Johnson Graduate School of Management will be the keynote speaker at the 25th annual CARSTAR National Fracnhise Conference. The annual conference will be held on Sunday June 22, 2014 in San Juan, Puerto Rico. Warren’s keynote will address the importance of consistently and properly positioning the CARSTAR brand to gain the competitive edge.
CARSTAR is North America’s most trusted auto body repair experts.
Ellish Marketing Group (EMG) congratulates client Ruby Slipper Cafe on the grand opening of their newest location in New Orleans, LA.
The Ruby Slipper Cafe’s 1005 Canal St. location opened this week, in the old McCrory’s, offering new menu items like bacon and egg sliders, Slipper salad and hot smoked salmon Bennie. This location is open from 7 a.m. to 2 p.m. weekdays, 8 a.m. to 2 p.m. Saturdays and 8 a.m. to 3 p.m. Sunday.
Ellish Marketing Group is proud to have partnered with co-owners Erich and Jennifer Weishaupt on the strategic direction for their restaurant brand. EMG provided the brand positioning work for the restaurant concept and menu optimization direction for the new menu.
Warren Ellish to Provide Branding Expertise to Attendees of The International Franchise Association 2014 Convention
Warren Ellish explores “the three critical steps” of brand positioning with franchise industry conference attendees on Sunday February 23rd, at the 54th Annual International Franchise Association (IFA) convention National to be held in New Orleans at the New Orleans Convention Center. Cornell University’s Johnson School Senior Lecturer of Marketing, Warren Ellish, and President and CEO of the Ellish Marketing Group, will present a 90-minute session on brand positioning to franchise industry conference attendees.
An expert on brand positioning and branding, Ellish, has more than 30 years of relevant client and consulting experience. His his talk, “Three Steps to Positioning Your Franchise into a World-Class Brand,” will detail the importance of positioning a brand through “points of difference” and aligning all other brand aspects behind its positioning.
During his Mini Super Session taking place at 10AM, Ellish will explain the elements of a positioning statement—a brief description of what a business does and how it does it differently and better than its competitors. He will encourage the audience members to apply this to their own businesses and to reflect on what their unique differentiators may be.
Part of Ellish’s educational session will also include a simple test to help participants determine if their brands are strategically positioned and how they can analyze the results to strengthen their brands.
“Without a concise brand positioning statement with a competitive ‘point of difference’ and complete management alignment behind that positioning, it will be difficult to communicate a clear and meaningful message about your brand,” Ellish advises.
Illuminating key brand positioning opportunities for attendees, Ellish will draw on his own marketing experiences. Included in the session are a dozen case examples of positioning statements including franchise brands like Toppers Pizza, the new Bennigan’s, Interim Healthcare and Salsarita’s to name a few.
Check out the complete 2014 IFA Convention Brochure for all of the other activities and speakers at this years convention.
By: DeAnn Owens
Marketing beer and wine will increase sales and keep customers happy. Alcohol sales often boost an operator’s bottom line, but deciding to carry beer, wine and/or spirits should not be about profits only. Operators need to understand who their customers are, what they want and how to keep them returning while still attracting new customers.
Because creating an atmosphere that embraces both family and an over-21 crowd is complicated. But through strategic marketing, striking a balance between family friendly and an increase in bar sales is just a “cheers” away.
“We have a good mix of college students and community members that frequent our stores,” says Megan Young, marketing director for Woodstock’s Pizza in San Diego, California. “I would say generally among our stores it’s about 50/50. There are a lot of underage college students, younger families and people who aren’t coming to drink, so we do have to strike the right balance to make them happy and still position ourselves as a hangout to drink beer as well.”
For 15 years, Brixx Wood Fired Pizza has included beer and wine on the menu, and according to Jeff Van Dyke, managing partner, the quality of their imports and craft beer and wine doesn’t attract the rowdy beer drinker.
“We’ve never seen a conflict with families; it’s a high energy environment, and people bring kids of any age,” Van Dyke says. “We’re open late, serve food until 1 a.m., six nights a week, and, late night –– which is 10 p.m. to 1 a.m. –– it’s more of a crowd focused on the bar. Most people don’t bring kids out for dinner after 10 p.m. We do offer root beer on tap, which is a big plus for kids of all ages.”
Finding the right balance begins with knowing who you are. “The first thing operators need to understand is to make sure selling alcohol makes sense for their brand position and concept and how. Who is the target market? Who are you trying to bring in? Looking at the competition, what is your point of difference? Does it make sense or doesn’t it? If it doesn’t, you can hurt your base business,” says Warren Ellish, president and CEO of Ellish Marketing Group.
Co-owners of Noble Pie Parlor in Reno, Nevada, Trevor Leppek and Ryan Goldhammer agree that in order to keep moving beer and wine in a positive way, you have to understand the market, neighborhood and community.
“The marketing of beer and wine has to be elegant, sophisticated, subtle and not overpower the food product –– the first reason people are there,” says Charles Dorn, managing director of The Dorn Group, Ltd., in Rye, New York. “The beer should be obvious that it’s available, but not the primary thing people see. Marketing can be as subtle as a table tent.”
Leppek and Goldhammer promote their list with hand painted chalkboards in the restaurant and clipboards at the table highlighting the beer and cocktail menus. Goldhammer also created framed custom-made posters with graphically designed advertisements.
“The type of glassware in wine and beverage service makes a tremendous difference,” Dorn said. “Beer in a frosted mug catches the eye. Glassware is a huge marketing thing. A pilsner glass with an amber colored beer will catch everyone’s eyes.”
Leppek and Goldhammer benefit from referrals from area casinos and use print and social media to promote their specials and events and their Web site to update their selections. “Instead of just marketing our beer and wine by itself, we market our events. We have Trivia Night in which we extend Happy Hour prices, Pint Nights and IPA Days. We market this as a fun experience with friends instead of just promoting drinking beer,” Young says. “We’re very active on social media –– Facebook, Instagram, Twitter –– marketing our events, new beers on tap and posting photos of events while they’re happening. We participate in community events. We also work with our beer distributors to do co-promotions and events in store.”
Paul and Michael Childers, owners of two Savannah locations of Your Pie, pair their pizza with local craft beers and host tastings and meet and greets with representatives of local breweries to connect with their customers.
“Local craft beers will certainly add an attraction if their name is well-known and they are widely accepted locally. Offering a local craft beer from a local brewery can often assist in building customer recognition for both parties — the brewery and the restaurant,” says Alan Guinn, managing director of The Guinn Consultancy Group, Inc.
Craft beer is a vital part of Brixx Wood Fired Pizza and its Master of Beers Appreciation Program is promoted by table tents, in-store posters and staff.
“One of the best ways to increase bar sales is to do something unusual,” says Joel Cohen of Restaurant Marketing.com. “Create colorful, eye-appealing drinks. Create special drink names after holidays, celebrities and special events. For example, if your team is in the Super Bowl, create a drink named after the team. The challenge is that you can do what everyone else does, boring, or create wow positive reactions with your drink that become memorable to your customers.”
Presenting suggestions to your customers whether on the menu or through your staff will go a long way in promoting your list.
“When people go out to eat, they don’t want to think. Menu pairing is suggestive selling. Example: ‘Pairs great with Guinness Stout,’” says Phil Diegelman, director of operations for Restaurant Republic in Arcadia, California. “Servers can do suggestive selling. Allow them to recommend pairings or let the customer pick and then the server can steer the customer to pick a dish that goes with that drink. The server is suggestive selling in a genuine way.”
According to Ellish, the seller plays a huge role in whether a guest is going to order a beverage other than water. “Don’t look at it like an up sell. When a server is well-trained and knowledgeable about food, it’s amazing how many times people will order what they suggested,” Ellish says.
“We want to keep the brand relevant in today’s changing marketplace,” said Tom Giftos, president of NCI. “Besides the new menu, we are also featuring our new brand logo and store design. This is a complete brand refresh.”
Ellish Marketing Group is proud to have partnered with NCI on the strategic direction for the brand refresh for this iconic Detroit restaurant brand. EMG provided the brand positioning work for the restaurant concept, the branding design and new logo, and the menu optimization direction and consumer TURF research to identify the new focused and more limited menu.
Reserve Your Table for EO Louisiana and the New Orleans Chamber’s Third Quarter Business Luncheon & Entrepreneur’s Expo on August 22nd!
Join Entrepreneur Organization of Louisiana and the New Orleans Chamber of Commerce on August 22nd for our third quarter business luncheon series.
Thursday, August 22, 2013
9:30 am – 11:30 am: Entrepreneur’s Expo
11:00 am: Luncheon Registration opens
12:00 noon – 1:00 pm: Program & Lunch
Hilton New Orleans Riverside
Versailles Ballroom, 3rd Floor
2 Poydras Street at The Mississippi River
New Orleans, LA 70130
By: Alissa Ponchione
For owners to be successful, they first and foremost have to differentiate their business from the bars and nightclubs down the street. Warren Ellish, president and CEO of Denver-based Ellish Marketing Group, explains that once this is achieved, then an owner can propel that into sustained interest from loyal customers.
It’s the people, the staff, the products and services, and food and drinks that can set a great business apart from a mediocre one. “You need to do all of those things really well, but that just gets you in the business,” he says. One, two or three of those things need to make people remember you. “It could be the place, the people, the product or service, but they have to be at extremely good levels to begin with.”
Ellish told Bar IQ six more tips on how to make a business sizzle and stay on top.
1. Know Who You Are. To establish what kind of business you want to be, you need to give potential customers an idea of “what’s behind those four walls,” Ellish explains. “Who’s the target market for your brand? It’s not a demographic as much as it’s an emotional mindset. What do they need or want?” For those people, it’s about what makes your business different from other establishments, he says. People won’t come because of good food, drinks and affordable prices alone. “If owners don’t have an idea about what makes their place unique and different … then there’s no real reason [for a guest] to become loyal to your place,” he says.
2. Control Your Message. What can you do to really make your establishment stand out? Ellish says it starts with gaining some perspective and figuring out what you can do as a business owner that other people aren’t doing. Once you find what makes you different, “tell people about it when they come in,” he says. “They’ll notice it and talk about it and come back.” If you properly define your brand, then people will begin to refer to your brand in that way. “What people say about the brand you can control,” he says.
3. Promotions Work. Promotions are very important, Ellish says. “It’s a means to get people in and try your place,” but also if people come in and like the promotion, they’ll know that you deliver on what you’re trying sell. “Promotions have a strong return on investment. Ellish also advises not to use discounts, because that doesn’t build repeat customers. Use incentives versus just discounting, he says.
4. Be Innovative. Ellish says it can be as simple as focusing on the ice you use with drinks. “People are using different types of ice that allows the mixology to stand out,” he says. Ice coupled with a good recipe and glassware will make a bar or club stand out. “It’s not just the beverage the glass. I can get the same cocktail or Martini or glass of wine in hundreds of places. What is it that’s making your wine, Martini or cocktail different?”
5. Think Outside The Box. Ellish says not to feel confined by traditional methods of marketing, but advises to use a combination of things. “Suburban locations do different things than urban locations.” However, the main objective is being able to communicate to guests and know what they expect. “Whether you’re using social media or flyers, it’s important to tell that story,” he says. “It’s best to tell it visually. Show people what they can expect or what it’s going to be like with a few words.”
6. Cater To Women. Ellish says one thing he always finds interesting is that bars and nightclubs market to the male audience in hopes that females will follow. “Most don’t cater to what women want. They’re focusing on the needs and wants of the male audience over the female audience.” If your bar is filled with women the men will follow.
Ellish Marketing Group completes brand positioning, menu optimization and promotional development work for Toppers Pizza, the refreshing alternative to the “other pizza guys”.
Buffets, Inc. Names Philip Friedman And Warren Ellish To Board Of Directors With Focus On Brand Turnaround
EAGAN, Minn., Dec. 20, 2012 /PRNewswire/ – Buffets, Inc. has appointed seasoned restaurant executive Philip Friedman and highly accomplished marketing executive F. Warren Ellish to its Board of Directors, thereby completing the new seven-member board of directors formed after the company emerged from bankruptcy. Both executives possess over 30 years of restaurant industry experience and each has held leadership positions at growth and turnaround brands in the restaurant and hospitality industries. The appointments are effective immediately.
Philip Friedman currently serves as Chairman and CEO of Salsarita’s Fresh Cantina, an 85-location casual Mexican restaurant chain he acquired in 2011, and as President of P. Friedman & Associates, Inc., a strategic planning and management consulting company he founded in 1986. Friedman previously served as Chairman, Chief Executive Officer and President of McAlister’s Corporation, a quick casual concept he acquired along with a group of investors in 1999. During his tenure, McAlister’s grew from 27 to 300 restaurants in 22 states. In 2005, Friedman led the successful sale of McAlister’s Corporation to Roark Capital Group.
Friedman was awarded Nation’s Restaurant News’ 2009 Golden Chain Award honoree for his success with McAlister’s and The International Foodservice Manufacturers’ Association’s Silver Plate award for his enduring and outstanding achievements in the Chain Restaurant Full Service category. He was also honored by the National Restaurant Association (NRA) as a Cornerstone Humanitarianfor leading McAlister’s in outstanding community involvement. He received an MBA from the University of Pennsylvania’s Wharton School, as well as a MA in Political Science and a BA in History from the University of Connecticut. Friedman serves on the Board of Directors for Diversified Restaurants, Boudin Bakeries & Restaurants and Silver Diner Corporation as well as on the boards of the National and Mississippi Restaurant Associations.
“Phil will help us deliver on our brand vision of offering real food and real choices, while creating real connections with our guests,” said Anthony Wedo, Buffets, Inc. Chief Executive Officer.
F. Warren Ellish
F. Warren Ellish is a senior marketing executive with extensive experience in consumer products, restaurants and retailing. Ellish has been responsible for successfully positioning hundreds of well-known brands and has a track record of delivering outsized returns in competitive industries. In 1995, Ellish founded his own marketing consulting company, Ellish Marketing Group LLC, and for the past 17 years has been advising the senior leadership of numerous leading brands and companies from a strategic marketing perspective. Prior to forming Ellish Marketing Group, he served as a founding partner and Vice President of Marketing for Boston Chicken, Inc. (Boston Market), where he helped create a new brand in the “home meal replacement” retail category. Ellish also served as Vice President of Marketing and an executive committee member for Red Lobster Restaurants (Darden), Vice President of Marketing for Luzianne Blue Plate Foods, and other senior marketing positions with Burger King Corporation, Johnson & Johnson and PepsiCo. Ellish was also named to Advertising Age’s “Marketing 100 – The Superstars of US Marketing.”
Ellish received both his BS and MBA from Cornell University, where he currently serves as a member of the marketing faculty at the SC Johnson Graduate School of Management.
“I have known Warren for 20 years and have seen his track record of repeated successes first hand,” Wedo said. “He has helped launch start ups and driven brand turnarounds. I know that his breadth of experience will be extremely helpful as we move this brand forward.”
Friedman and Ellish will serve alongside current 2012 Buffets, Inc. Board Members: Chairman Rob Webster, CEO Anthony Wedo, David Merritt, Todd Brown and Santino Blumetti.
About Buffets, Inc.
Buffets, Inc., the nation’s largest steak-buffet restaurant company, currently operates 347 restaurants in 35 states, comprised of 337 steak-buffet restaurants and 10 Tahoe Joe’s Famous Steakhouse restaurants. The restaurants are principally operated under the Old Country Buffet®, HomeTown® Buffet, Ryan’s® and Fire® Mountain brands. Buffets employs approximately 18,000 team members and serves approximately 100 million customers annually. For more information about Buffets, Inc., visit online at www.Buffet.com.